PRIVACY POLICY
INTRODUCTION
Oundle Fitness are committed to protecting your privacy.
We collect and process personal data about you to provide the
services you use, operate our business, meet our contractual and legal
obligations, protect the security of our systems and our customers.
Our privacy policy explains how we collect, use, share and
protect your personal information.
If you have any queries about this notice, please contact us
at Oundle Fitness, Oundle, Peterborough, PE8 4HN. Alternatively send an email
to info@oundlefitness.com.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
Complete an Online Membership Agreement.
Book or attend an exercise class, an induction, and courses.
Ask us for more information about a product or service or
contact us with a question or complaint.
Take part in a competition, prize draw or survey.
Send an email to info@oundlefitness.com.
Enter your PIN number or swipe your entry QR code via the
ClubRight app at our reception desk.
You have an accident on our premises or there was an
incident where you were a witness or personally affected.
CCTV – when you are using our gyms.
When you use the ClubRight app.
When our teams take photos of your attendance at the gym,
part of an event or in a class (Your permission will be asked beforehand).
We may also collect or acquire information about you from
other organisations such as Google and Facebook.
WHAT INFORMATION DO WE COLLECT?
The following information we collect is required for the
purpose of identifying you as a member at Oundle Fitness:
Name, date of birth, gender, e-mail address, postal address,
telephone number and PARQ.
Credit or debit card information (account number and sort
code).
Your usage records and duration of visits.
Your preferences for particular products or services or
interests when you tell us what they are – or when we assume what they are,
depending on how you use our products and services.
Your contact with us, such answerphone messages, emails or
other records of any contact you have with us.
Your membership information – such as dates of payment owed
and received, the services you use, and any other information related to your
account.
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with
the services, products, or information that you have requested, for
administration purposes, and marketing. We may need to share your information
with our service providers, associated organisations and agents for these
purposes. We may use your information
to:
Process your membership application through ClubRight our
chosen membership software.
Bill you for using our services as part of your membership.
Keep you informed about our services including operational
matters relating to your membership.
Provide relevant services to you.
Confirm your attendance to exercise classes.
To share gym event photos on our social media such as
Facebook and Instagram (Your permission will be asked first before a picture is
taken).
Contact you with offers or promotions based on our analysis
of how you use our services and what we think will be of interest to you
(unless you choose not to receive our marketing messages).
Respond to any questions or concerns you might have about
our services.
Understand how you use our services, to help us develop
relevant and updated services.
We’ll store your information for as long as you are a member
of Oundle Fitness or following cancellation and to meet legal requirements
including financial audit, anti-fraud and money laundering regulations. We will
store your information for no more than 6 years from the last activity on the
account. An ‘activity’ can be classified as access into a gym, a payment made
on the membership account, or a comment added to the membership following
contact with Oundle Fitness. We may contact you about Oundle Fitness services
during these 6 years if you haven’t opted out of receiving marketing
communications from us.
OPT OUT
Oundle Fitness will only send you information relating to
your membership. We will not share your data with any 3rd parties for marketing
purposes. If you cancel your membership with Oundle Fitness, we will only send
you information that we think will be of interest to you. If you want to opt
out of receiving marketing messages from us, please contact us at info@oundlefitness.com. If you are no
longer a member, and wish to remove your consent to receive marketing please
contact by email to info@oundlefitness.com.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
Service providers, agents and associated organisations to
allow us to service your membership and communicate with you; for example,
financial institutions to process payments, and freelance personal trainers
when you sign up to classes.
Law enforcement agencies, regulatory organisations, courts
or other public authorities where we have a legal obligation to do so.
We’ll release information if it’s reasonable for the purpose
of protecting us against fraud, defending our rights or property, or to protect
the interests of our customers.